Contact Support

Before contacting HPC Support, please have a look at the Support pages to see if your questions are already addressed, and check the current System Alerts to see if there is a related issue.

You can contact the HPC support directly by sending a mail to hpc-support@fysik.su.se.

Warning

To get the best possible help when asking for support, please read this information.

Before sending mail make sure you provide with adequate information when requesting support. In general, try to include the following:

• Your username (this is very important if you want changes to be made to your account)

• Operating System you are accessing the cluster from

• Partition and (or) software concering your problem

• Did it stop working suddenly or after you made some changes and when was it last working?

• Execution commands used (attaching the job script is useful)

• Output from commands (You could attach with your mail the output/error files of the batch system. Also the output of your code could contain information about the problem in case you use redirection in your shell commands. Please, shorten files as much as possible to a length that makes it easy to see the problems while keeping messages short.)